Datenschutzerklärung
1. GENERAL PROVISIONS
1.1. UAB "GmG group" (hereinafter - "we" or "Bauswern.lv" ) is committed to protecting and respecting your privacy. We make every effort to ensure that our personal data processing complies with the 2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation).
1.2. The controller of your personal data is GmG group UAB, legal entity code 301676707, address Zirgyno 14, LT-77194 Voveriskiai, Siauliai district, e-mail info@bauswern.lv .
1.3. Please read this Privacy Policy carefully to understand the purposes for which we collect your data, as well as how we will use it.
1.4. The Privacy Policy covers the following topics:
1.4.1. Purposes of using your personal data;
1.4.2. Cases of transfer of personal data to third parties and transferred data;
1.4.3. Period of storage of your personal data;
1.4.4. Marketing messages;
1.4.5. Your rights;
1.4.6. Use of cookies;
1.4.7. Processing of children's personal data;
1.4.8. Changes to the Privacy Policy;
1.4.9. Ways to contact us.
1.5. When visiting our website for the first time, we will ask you to confirm that you agree to the use of cookies under the conditions set out in this Privacy Policy.
2. HOW WE USE YOUR PERSONAL DATA
| How do we use data? | Goals. Why do we use them? |
2.1. Your name, payment address, delivery address and contact details (your email address, phone number, Facebook account)
| By contacting the phone number you provided when placing the order, when you order the product and enter your data, but do not make the payment. (We will keep the data of such communication for this purpose no longer than 2 (two) years from the end of the communication with you.) |
This is necessary so that we |
| Delivering your purchased goods to the payer and/or delivery address specified by you, preparing the order for collection at the point of issue of the goods and issuing an invoice. (We will keep your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction.) |
This is necessary for us to fulfill |
| By sending you information about our new products and services by e-mail, SMS messages, Facebook and Gmail platforms or regular mail, by calling the phone number you provided and sending surveys to evaluate the quality of services by the e-mail you specified. (We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.) |
In this way, we aim to ensure that |
| By organizing competitions. (We will keep your data for this purpose for no longer than 2 (two) years from the end of the competition, and in the case of winning prizes - no longer than 10 (ten) years from the transfer of the prize.) |
This is necessary for us to fulfill our contractual obligations to you; if we cannot use your data, you will not have the opportunity to participate in the competition and win. In the case of winning prizes, we process personal data in order to fulfill the requirements of the legal acts applicable to us. |
| In order to identify you when you place an order by phone. (We will keep the data of such communication for this purpose no longer than 1 (one) year from the date of transmission of the order.) |
This is necessary so that we can process your order placed over the phone. |
| For fraud prevention and detection. (We will keep your data for this purpose for no longer than 2 (two) years from the date of your last login to our account or for no longer than 10 (ten) years from the date of execution of the transaction (whichever date is later).) |
This is necessary in order to prevent fraud and detect cases of fraud in order to protect you and Bauswern.lv. |
2.2. Information about your interests, city of residence, gender and date of birth
| In order to find out your real age. (We will keep your data for this purpose for no longer than 2 (two) years from the date you last logged into your account or the date of the last transaction (whichever date is later).) |
This is necessary to ensure that only persons over the age of 16 use the services provided on our website. |
| Applying a customer segmentation strategy and providing you with personalized offers. (We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.) |
In this way, we aim to better satisfy your interests. With your consent, only direct marketing offers tailored to you will be sent to you. You can withdraw your consent to such use of your data at any time by sending an e-mail to info@bauswern.lv or by using the cancellation link in the message sent to you by e-mail, or during a conversation with our employee. |
| By sending you e-mail surveys to evaluate the quality of services. (We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.) |
This is necessary in order to conduct surveys to assess the quality of services. This helps us improve the quality of our services. You can cancel receiving such surveys at any time by sending an e-mail to info@bauswern.lv or by clicking on the opt-out link in an e-mail, or during a conversation with our employee. |
2.3. Your payment information
| Accepting and returning money. (We will keep your data for this purpose no longer than 10 (ten) years from the date of the operation.) |
This is necessary for us to fulfill our |
| For fraud prevention and detection. (We will keep your data for this purpose for no longer than 2 (two) years from the day you last logged in to your account or for no longer than 10 (ten) years from the date of execution of the transaction (whichever date is later). ) |
This is necessary in order to prevent fraud and detect cases of fraud in order to protect you and Bauswern.lv. |
2.4. History of your communication with us
(Information transmitted by you, for example, by telephone (a recording of a telephone conversation or a voice message left when you call our customer service line or when our staff calls you) or using e-mail)
|
By providing services and support to (We will keep the data of such |
This is necessary so that we can fulfill our contractual obligations to you and have evidence in the event of a dispute regarding the quality of services and/or the fulfillment of your contractual obligations. Also in order to provide you with the highest level of service. |
2.5. History of purchases and actions
(Your purchases, items saved in your cart and your actions using e-mail, website)
|
Selling you goods. (We will keep your data for this purpose |
This is necessary so that we can fulfill our contractual obligations to you (we only use your purchase history for this purpose). |
| Providing service and support as well as handling refunds. (We will keep your data for this purpose for no longer than 2 (two) years from the date you last logged in to your account or the date of the last transaction (whichever date is later).) |
This is necessary so that we can fulfill our contractual obligations to you (we only use your purchase history for this purpose). |
| When sending e-mail letters regarding the abandoned shopping cart. (We will retain your data for this purpose for no longer than 90 (ninety) days from the date you last logged into your account or until you opt out of such emails.) |
This is necessary so that we can remind you that there is an item left in your shopping cart. In this way, we pursue our legitimate interests - to provide high-quality services that meet your expectations, ensuring you the opportunity to purchase the goods you need. At the bottom of each email, you'll find opt-out and settings controls. You can refuse such use of your data at any time by writing to info@bauswern.lv or by using the cancellation link in the message sent to you by email, or during a conversation with our employee. |
| Providing personalized direct marketing offers and surveys to measure service quality. (We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.) |
In this way, we aim to satisfy your needs, reflect your interests and ensure the highest level of service. At the bottom of each newsletter, you will find unsubscribe and settings controls. You can also revoke your consent to such use of your data at any time by writing to info@bauswern.lv or by using the cancellation link in the message sent to you by e-mail, or during a conversation with our employee. |
2.6. Information about your device
(Information that you provide to us when you browse our website, including your Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use on our website)
| In order to improve our website, as well as to enable us to set default options for you. (We will keep your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or the date of your last transaction (whichever date is later).) |
In this way, we aim to ensure the most pleasant shopping experience. |
| To protect the website. (We will store your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or for no longer than 10 (ten) years from the date of execution of the transaction (whichever date is later).) |
This is necessary in order to prevent fraud and detect cases of fraud in order to protect you and Bauswern.lv. |
2.7. Processing of your personal data in social network accounts
|
Communicating with you, organizing |
We will process your personal data on the basis of legitimate interest - to inform about ongoing news, to communicate with our followers and visitors of social pages, to adapt the information we provide and other activities performed on accounts to the needs of account visitors based on statistical information. You can exercise the right to object to the processing of personal data in social networks in accordance with the procedure established by the managers of social networks. |
2.8. We use your personal data for the purposes specified in this Privacy Policy and in cases where it is necessary to fulfill or defend legal claims. For this reason, we process your personal data on the basis of legitimate interest, in order to protect and ensure our rights, yours and others.
2.9. We may also process your personal data when it is necessary to fulfill a legal obligation binding on us or to protect the vital interests of you or another natural person.
3. WHAT PERSONAL DATA WE TRANSFER TO THIRD PARTIES
3.1. We want to gain and maintain your trust, so we will transfer your personal data only in necessary cases.
3.2. We may transfer your personal data to the following categories of data recipients:
3.2.1. We may disclose your personal data to any of our group companies (including our subsidiaries and our holding company and all its subsidiaries);
3.2.2. We may transfer your personal data to our insurers and professional consultants for the purpose of risk management, professional advice or in order to assert, enforce or defend legal claims;
3.2.3. Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose the data of your financial transactions to our payment service providers only to the extent necessary to carry out payment transactions, return money and investigate complaints;
3.2.4. To provide specific services, we may transfer your personal data to other service providers, for example, website hosting service providers, courier services, servers and their maintenance service providers, e-mail service providers, newsletter sending, conducting surveys, social network account administration, customer service centers , to data protection officer service providers.
3.3. We use only those service providers who have implemented/undertake to implement appropriate technical and organizational measures that would ensure an appropriate level of data processing security, corresponding to the risk of violation of the rights or freedoms of natural persons whose data will be processed in accordance with the data processing agreement, and such data processing meet the requirements of the General Data Protection Regulation.
3.4. We can transfer your personal data not only in the cases mentioned above, but also in fulfillment of our legal obligations, as well as when it is necessary to protect your or other persons' interests. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide us with marketing services.
3.5. Data recipients specified in this section may also be established outside the Republic of Latvia, the European Union or the European Economic Area. We will transfer your personal data only to third parties that comply with the requirements of the General Data Protection Regulation.
3.6. Account on social networks Facebook, Instagram, Linkedin, Pinterest and YouTube we use the channel to disseminate news and information, organize games and contests, and analyze certain statistical information. Regarding the processing of personal data and the exercise of your rights as a data subject, you can contact us via the contacts specified in this privacy policy or UAB "GmG group" via the contacts specified on the website www.bauswern.lv . For more information about the processing of your personal data in social networks, please read the privacy policy of the specific social network or platform.
3.7. Social network operators collect statistical data about the actions of users of the social network (total number of views, "likes", reactions to posts, video views, country and city, language, age, interests, behavior, devices used, gender, etc.) and these statistics may be available to us as well. Managers of social networks are responsible for providing information on data processing, providing general terms of the agreement between data controllers, and implementing the rights of data subjects. You can find the mentioned information on the website of the relevant social network.
4. HOW LONG DO WE KEEP YOUR PERSONAL DATA
4.1. In all cases, we store your personal data no longer than is necessary to achieve specific goals. You can find detailed information about personal data storage periods in the "How we use your personal data" section of this Privacy Policy.
5. MARKETING MESSAGES
5.1. With your consent, we will provide you with marketing messages by e-mail, SMS messages, by calling the phone number you specified, so that you can learn about our news and get to know our products and find them, including surveys to evaluate the quality of services.
5.2. You can opt out of direct marketing messages provided by Bauswern.lv at any time. You can do this:
5.2.1. by writing to info@bauswern.lv or by using the cancellation link in the message sent to you by email or during a conversation with our employee;
5.2.2. by contacting our customer service center.
5.3. If you opt out of direct marketing communications, we will update your personal data processing settings so that direct marketing communications are no longer provided to you.
5.4. Please note that the online store www.bauswern.lv is a joint network of various interconnected services, so updating the personal data processed in our systems may take several days. So for some time, while your request to opt out of direct marketing communications is being processed, you may still receive the aforementioned communications.
5.5. If you opt out of direct marketing communications, information about the services you have ordered (for example, the latest order information) will continue to be provided to you.
6. YOUR RIGHTS
6.1. In this part of the Privacy Policy, we review your rights provided for in data protection legislation. Some rights cover many aspects, so we present only the main ones in this Privacy Policy. We recommend that you familiarize yourself with the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about these rights.
6.2. You have the following rights related to personal data protection:
6.2.1. the right to receive information about the processing of personal data;
6.2.2. the right to access your personal data that we store;
6.2.3. the right to request correction of your personal data that we store (many of which you can correct by logging into your account);
6.2.4. the right to request that we delete your personal data ("right to be forgotten");
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right to object to the processing of your personal data;
6.2.7. the right to object to your personal data being processed for direct marketing purposes;
6.2.8. the right to data portability;
6.2.9. the right to withdraw consent to process your personal data;
6.2.10. the right to submit a complaint to the supervisory authority.
6.3. If you want to exercise your rights, or if you have any questions regarding the processing of your personal data or the exercise of your rights, please email us at info@bauswern.lv.
6.4. The right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can also always find it in this Privacy Policy or get it by emailing info@bauswern.lv.
6.5. The right to access your personal data that we process. You have the right to receive confirmation from us as to whether we are processing your personal data. When we process your personal data, you have the right to get acquainted with the processed personal data and information about their processing, such as the purposes of processing personal data, categories of personal data, recipients of personal data, etc.
6.6. We have the right to refuse to provide your processed data if there are circumstances specified in legal acts, under which personal data are not provided.
6.7. The right to request correction of your personal data that we store. You have the right to correct any inaccurate personal data of yours and, depending on the purposes of the processing, to supplement any incomplete personal data of yours.
6.8. The right to delete your personal data. You can exercise this right when: (i) the personal data is no longer needed to achieve the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the personal data being processed for our or a third party's legitimate interest; (iv) personal data is processed for direct marketing purposes, (v) personal data was processed illegally; (vi) personal data must be deleted in accordance with the legal requirements applicable to us. We draw your attention to the fact that in certain cases you will not be able to use this right due to applicable exceptions. These exceptions include cases where processing personal data is necessary in order to: (i) exercise freedom of expression and information; (ii) comply with our legal obligations; or (iii) assert, enforce or defend legal claims.
6.9. The right to restrict the processing of your data. This right can be exercised in the following cases: (i) when you dispute the accuracy of personal data; (ii) when personal data is processed illegally, but you do not want it to be deleted; (iii) when the personal data is no longer needed for the purposes of our processing, but you request it for the declaration, exercise or defense of legal claims, or (iv) you do not consent to it being processed based on our or a third party's legitimate interest, until the basis for your objection is verified . After restricting the processing of personal data, we may continue to store your personal data, but we will not process it further, except: (i) with your consent; (ii) for the assertion, enforcement and defense of legal claims; (iii) in order to protect the rights of other natural or legal persons or (iv) for important public interest.
6.10. The right to object to the processing of your personal data. You can use this right for any purpose for reasons related to your particular situation, but only to the extent that we use the data for our or a third party's legitimate interests. If you object, we will no longer process personal data, except in cases where we can prove that the data is being processed for compelling legitimate reasons that override your interests, rights and freedoms, or to assert, enforce or defend legal claims and/or legitimate our requirements.
6.11. The right to object to your personal data being processed for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree to this, we will no longer process your personal data for this purpose.
6.12. Right to data portability. You will be able to exercise this right in cases where we process your personal data by automated means (computers, etc.) and the legal basis for processing personal data is:
6.12.1. Your consent, or
6.12.2. execution of the contract or actions performed at your request before the conclusion of the contract.
6.13. The right to withdraw your consent to process your personal data. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of data processing until the withdrawal.
6.14. The right to file a complaint with a supervisory authority. If you believe that when processing your personal data, we violate the legal acts governing the protection of personal data, you have the right to file a complaint with the State Data Protection Inspectorate, located at Blaumaņa iela 11/13-15, Rīga, LV-10312, https://www. dvi.gov.lv/lv/ . In all cases, contact us before filing a complaint so that we can find a suitable solution together.
7. HOW WE USE COOKIES
7.1. Our website, like many others, also uses cookies. These are small data files saved on your computer that help us deliver content faster and more reliably. When you visit or use our websites, as well as when using our services, tools or communication channels, we or our authorized service providers may use cookies to help us serve you better, faster and more reliably, as well as for advertising purposes.
7.2. Generally, cookies do not store any information that could directly identify the user, but your personal information that we process can be associated with your use of a computer or other device, including browsing websites and other information obtained and stored with the help of cookies.
7.3. Third party websites
7.3.1. We may work with third parties (commonly referred to as service providers) who may, with our permission, place third-party cookies on websites or in our service areas, apps and tools. The providers of these services help us to serve you better, faster and more reliably.
7.3.2. Please note that third-party cookies are subject to third-party privacy policies, and we are not responsible for the privacy practices of third-party cookies.
8. PROCESSING OF PERSONAL DATA OF CHILDREN
8.1. The services provided on our website are intended only for persons over the age of 16. Individual loyalty programs or contest conditions may provide for a different, higher minimum age limit for participants.
8.2. If we have reasonable suspicions that we are processing the data of persons who are younger than the age specified in this section, we will remove the data of these persons from the databases.
9. PRIVACY POLICY CHANGES
9.1. We may periodically change this Privacy Policy so that it properly reflects how we process your personal data.
9.2. When we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review these changes before continuing to use our website.
10. HOW TO CONTACT US
10.1. We always want to hear feedback from our customers, and we are ready to answer any questions.
10.2. Do not hesitate to contact us if:
10.2.1. have any questions or feedback regarding this Privacy Policy;
10.2.2. you want us to stop using your personal data;
10.2.3. you want to exercise your rights specified in the Privacy Policy or file a complaint.
10.3. You can contact our data protection officer at the e-mail address info@bauswern.lv .
Updated: 01/12/2022